User Experience Designer

Passionate about understanding and designing the customer and the employee experiences that drive an organization’s strategic objectives 

Previously designed forIndeedand PNC Bank

Work

Indeed

Consolidated Lead Dashboard

Designed a lead dashboard for marketers to provide end-to-end campaign performance data, allowing them to make data-driven decisions about investing in campaigns to generate more revenue.

  • UX Research
  • Writing User Stories
  • Product Strategy
  • Wireframing
  • Hi-fi Prototyping
  • Usability Testing
Contact Me

Indeed

Bulk Lead Assignment Tool

Redesigned the lead assignment tool for Sales Operations. Streamlined the experience by reducing the time spent and minimizing the revenue-impacting incidents on bulk assignments.

  • UX Research
  • Product Strategy
  • Wireframing
  • Hi-fi Prototyping
  • Usability Testing
Contact Me

PNC Bank

Account Opening Application

Redesigned the PNC Bank's personal credit card application on a responsive web platform, streamlining the experience for the PNC Bank's customers.

  • Competitor Analysis
  • Information Architecture
  • Wireframing
  • Hi-fi Prototyping
  • Usability Testing
Contact Me

PNC Bank

Spartan Credit Card Rewards

Designed the credit card account opening and the rewards experience for PNC Bank's Spartan partner, introducing the competitive nature.

  • Concept Generation
  • Wireframing
  • Hi-fi Prototyping
Contact Me

Allscripts

Electronic Health Record (EHR) Implementation Tool

Designed a web app for the implementation consultants to make informed design decisions when configuring the EHR for their client hospitals.

  • UX Research
  • Information Architecture
  • Wireframing
  • Hi-fi Prototyping
© 2024 Jeong Min Seo. All rights reserved